Bluesilver Outdoor | Sun | Fun | Sport

 

FREE AUSTRALIAN DELIVERY | GST Charged in Checkout

Bluesilver only stock products that are well supported and offer quality after sales service. Forums and official information are the best way to discuss any issues and problems.

Please read & follow instructions thoroughly.

User manuals are provided with product, please read them.

If you have misplaced the copy of your instruction manual for any Bluesilver product, please send an email requesting a copy to sales@bluesilver.com.au, we will send you a PDF, copy or any advice you may need.General Policy: Follow for Puma eyewear, Ocean Eyewear, JetFast, Beyond, Pama, Bagman, (Please note eyewear warranty does not cover lens, only manufacturers fault on Frame)

Disclaimer:
Bluesilver warrants the original purchase of this product that should it be proven to be defective in material and/or workmanship from the date of purchase fo a period of up to no more than 12 months, such defects will be replaced or repaired at our discretion. This warranty does not apply to products that have been subjected to physical abuse, neglect, accidental damage, misuse or incorrect installation. Bluesilver will not be held responsible for any consequential loss as a result of any use of product. Proof of purchase must be supplied and return of goods is at buyers expense.

Process:
Return Procedure for DOA (within 7 Days) and/or develops a manufacturers fault (within 12 months) and fails to operate and perform as per manual describes.

Steps to be followed if product is immediately faulty and/or within 12 months and is genuinely faulty in its operation caused by a manufacturing fault.

• Email Bluesilver sales@bluesilver.com.au to advise and outline perceived fault or problem with product.
• Provide serial number of product, product purchase date and receipt and full description of fault.
• Bluesilver representative will communicate to try to isolate or advise then approves further assessment or process return or mutually closes process.
• Products must be returned in complete form with all accessories and packaging.
• Customer returns to Bluesilver (customer sends at own cost).
• Product information and goods received will be assessed for completeness and replacement stock can be sent, if authorised.
• Credit on deemed Faulty (manufacturing fault) goods is not available as replacement of product is the default, and only process.
• Return of Faulty goods is the responsibility of and at the expense of sender.
• Purchase receipt, full retail packaging and description of fault must accompany returned product.
• Software & applications are not covered by warranty.
• No liability is taken for any consequential loss as a result of use of any product purchased from Bluesilver.